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Order Questions
Q. When will my order ship?
A. Orders normally take about 2-3 business days to ship depending on several factors. Many of the items on our Featured Sale page can ship the same/next business day. You will receive an order confirmation email immediately upon placing the order, and email stating that your order has finished processing and is about to ship, and then a Shipping confirmation email with your tracking number.
Q. Can I add items to an existing order?
A. Yes, as long as your order has not shipped yet then we can add items to it. You will need to either give us a call at 989-365-3084 during our business hours or send us an email ([email protected]) with your order number, part number(s), and quantities. For security reasons, payments must be made via phone call or we can send a payment request via email. Please do not email credit/debit card information!
Q. Can I automate my orders?
A. Yes, if you need the same products delivered on a regular schedule please call us and we will set this up for you.
Q. Is there sales tax on my order?
A. Since we are located in Michigan, we MUST collect 6% sales tax at the time of purchase for all orders shipping to Michigan by law.
Q. Can I cancel my order?
A. If you would like to cancel your order, please contact us within 4 hours via email or phone. Cancellations beyond this point will be subject to a restocking fee since your items may have already started being processed for shipment.
Q. Why was my order placed on Hold?
A. Orders may be placed on hold for a few reasons. The most common reason is if we cannot verify your payment information due to an incorrect billing/shipping address. If you receive an email stating that your order is on hold then there should be a reason mentioned in the order comments section of that email. You will want to contact us via phone call.
Q. Can I place an order over the Phone?
A. Yes, we accept phone orders during our regular business hours which are mentioned on our Contact Us page.
Q. Who can order from this website?
A. This website is designed for customers over 18 years of age. An order cannot be completed without agreeing to all Terms and Conditions.
Shipping Questions
Q. Do you offer Free Shipping?
A. We offer free shipping on thousands of items. At this time, we do not have free shipping over a certain dollar amount for orders. However, all of the items that qualify for free shipping are listed here: Free Shipping Items
Q. What shipping carriers do you use?
A. We use UPS and USPS as shipping carriers. All available options will be displayed at Checkout or on the View Cart page. Unfortunately, we do not use FedEx as their service in our area has not met our expectations.
Q. How long will shipping take?
A. Domestic orders normally take around one week to be delivered from the day that the order is placed. This one week included processing AND shipping times. Alaska, Hawaii, and other domestic locations may take longer depending on the shipping method chosen. International orders can take anywhere between one week and six weeks depending on the shipping method and destination country chosen.
Q. Can you ship to a PO Box or APO, AE addresses?
A. Yes, we can ship to almost any address. Please call us at 989-365-3084 if you have any concerns as to whether shipping will be problematic to your address.
Q. Do you offer express shipping?
A. Since we keep limited inventory in our shop, Express shipping options can only be offered once the items arrive in our office. It will still be faster than regular mail but it does take 2 - 3 business days to get most items in our office. If you would like expedited shipping, please call us for an accurate shipping quote and ETA.
Q. Can you bill my own UPS account?
A. Yes, we can set up your UPS account to be billed for your package(s) so that you can apply any discounted pricing you have with UPS. Please call us with your UPS account number or attach it in the notes section of your secure order with instructions stating you would like us to bill your UPS account for shipping charges.
Q. Do you ship internationally?
A. Yes, we can ship to most countries around the world. You will want to make sure the items that you plan on ordering are legal to import before making the purchase. If you do not see your country listed in the available options, please contact us. Please note that international orders will be subject to import taxes and duty fees. These fees will vary depending on the carrier, products imported, and value of the order.
Q. What if my items get confiscated by customs?
A. The buyer, not the seller, assumes all risk of confiscation for international orders. Please check your local regulations prior to purchase to avoid confiscation. To learn more, please visit our Terms and Conditions page.
Product Questions
Q. Are your products brand new?
A. Yes, all of our products are brand new unless stated otherwise in the item's description. All items include original packaging, literature, accessories, etc. as provided directly from the manufacturer.
Q. The prices on these items are REALLY good - are any of them factory seconds, defective or used?
A. NO. All items are brand new, packaged exactly as they come from the manufacturer and have never been previously owned. There are a handful of factory second knife-making blades in our store from the Schrade factory and these items will be stated as so in the description.
Q. What does bulk packed mean?
A. Often in the description of an item you will see that it is stated that the item is bulk packed. This means that there is no manufacturer packaging of the product such as clam packaging or box packaging.
Q. What does boxed mean?
A. Often in the description of an item you will see that it is stated that the item is boxed. This means each product is packaged in an individual box from the manufacturer.
Q. What does clam packed mean?
A. Clam packed packaging is often found in the description of an item which means each product is packaged from the manufacturer designed to hang on a hook or peg board. This is a great display feature for customers looking to resell the items in their store.
Q. Do you offer discounted pricing?
A. Yes, we will gladly discount your order any time you need a large quantity of items. Simply give us a call or send us an email with the order of interest and the shipping address and we will give you our best quote.
Payment/Security Questions
Q. What methods of payment do you accept?
A. Customers may use credit/debit cards including Visa, MasterCard, Discover, and American Express. We also accept Sezzle, checks, or money orders in US dollars. Please contact us if you prefer to pay using a different method.
Q. What is Sezzle?
A. As of 2024, Sezzle is a new payment method that we offer. Sezzle offers a way to complete your order and make payments for your items over a period of time. This payment method does not delay the shipment of your order. For more information about Sezzle, click here.
Q. Is my personal information secure?
A. Yes, we have an SSL certificate through Cloudflare to ensure that your information is entirely secure throughout the entire order process and even while browsing products. Credit card information is never stored, in any form. We have never, nor will ever, work with 3rd party services to share personal information such as name, phone number, address, email address, etc.
Q. What is your privacy policy?
A. Simply put: we will not sell, trade, loan or in anyway share customer data with any person, company, or organization. Period. We only use your personal information to process/ship your order.
General Questions
Q. What happens when I Subscribe?
A. We do NOT send out hundreds of emails every month. In fact, we use this tool to give our customers discounts and coupon codes a few times per month. This is a great way for our customers to receive great discounts for birthday gifts or other occasions that happen on a monthly basis.
Q. How long have you been in business?
A. The owner of Discount Cutlery has been selling knives for many years. In 2003, he created www.DiscountCutlery.net as a new way to sell and export knives all over the world. Since then, we have shipped well over 200,000 knives and other items to our customers.
Q. Do you offer military, law enforcement, or first responder discounts?
A. Yes, we do offer these discounts if you can email a photo ID showing this status. We appreciate these kind of services for our country and will gladly try to give back in any way that we can. Please note that only one coupon may be used per order.
Q. What is your return policy?
A. All of the items we receive in our office have already passed the manufacturer's quality control and our importer's quality control on nicks, scratches, blade edge and other blemishes. In addition to this, our shipping department inspects product packaging as they are processed for shipment to customers. This does not mean that there may not be some imperfections on the knives but since the items have already passed the manufacturer's quality standards, we cannot guarantee you a better piece - what you have received is what the manufacturer is offering. In the case that you are not satisfied with the quality you can send the item back to us for a refund, less shipping fees. A restock fee may be applied to non defective returns which is necessary to cover all of the costs associated with processing returns.
If the locking mechanism on a pocket knife does not work, the blade or handle pieces come loose or there is any other defect which causes the knife to be unusable, we will mail you a prepaid return label to send the item back to us at no cost to you. For the protection of both the customer and the seller, there will be a tracking number on this label so that the package can be tracked while in route. We will notify you when the item is received to either confirm the new order for exchange/replacement or to confirm your refund has been processed.
These policies pertain only to merchandise received by us in its original condition and within a 30 day period of your invoice date. Items received after the 30 days from the invoice date will be rated at our discretion and may only be refunded in the form of in store credit.