Q. Who can purchase from this website? A. This website is designed for all customers over 18 years of age. An order cannot be completed without agreeing to all Terms and Conditions.
Q. What methods of payment do you accept? A. Customers may use credit cards including Visa, MasterCard, Discover and American Express, PayPal or money order in US dollars.
Q. How long have you been in business? A. The owner of TNT Wholesale has been selling knives for many years and in 2003 he created www.DiscountCutlery.net as a way to sell and export knives all over the world.
Q. Is my personal information secure? A. Yes, we have provided this website with Paypal payment services to ensure that your information is entirely secure throughout the entire order process. Credit card information is never stored, in any form. We have never, nor will ever, work with 3rd party services to share personal information such as name, phone number, address, email address, etc..
Q. Do you offer discounted pricing? A. Yes, we will gladly discount your order any time you need a large quantity of items. If you are a re-seller, please visit our Wholesale Account page for instructions on setting up a wholesale account!
Q. Is there tax on my order? A. We MUST collect 6% sales tax at the time of purchase for all Michigan residents by law. If you live outside of Michigan then no sales tax will be charged on your order.
Q. Can you bill my own UPS account? A. Yes, we can set up your UPS account to be billed for your package(s) so that you can apply any discounted pricing you have with UPS. Please call us with your UPS account number or attach it in the notes section of your secure order with instructions stating you would like us to bill your UPS account for shipping charges.
Q. Can you ship directly to my customer? A. Yes, we currently offer free drop ship service to all wholesale customers. Please enter your customer's information in the appropriate Shipping fields. Please leave a note in the comment section that this is for drop shipment to ensure an invoice is not included and that the shipping label will reflect the package is sent from you.
Q. Do you offer express shipping? A. Since we keep limited inventory in our shop, Express shipping options can only be offered once the items arrive in our office. It will still be faster than regular mail but it does take 2 - 3 business days to get most items in our office. If you would prefer a different shipping method, please call us for an accurate shipping quote and ETA.
Q. What is your return policy? A. Any factory defect item will be replaced or refunded, per the customers request, at no additional charge. Non defective merchandise returned to us will be subject to a 15% restocking fee. This policy pertains only to merchandise received by us in its original condition and within a 30 day period of your invoice date. Items received after the 30 days from the invoice date will be rated at our discretion.
Q. Are your products brand new? A. Yes, all of our products are brand new unless stated otherwise in the item's description. All items include original packaging, literature, accessories, etc. as provided directly from the manufacturer.
Q. What does bulk packed mean? A. Often in the description of an item you will see that it is stated that the item is bulk packed. This means that there is no manufacturer packaging of the product such as clam packaging or box packaging.
Q. What does boxed mean? A. Often in the description of an item you will see that it is stated that the item is boxed. This means each product is packaged in an individual box from the manufacturer.
Q. What does clam packed mean? A. Clam packed packaging is often found in the description of an item which means each product is packaged from the manufacturer designed to hang on a hook or peg board. This is a great display feature for customers looking to resell the items in their store.
Q. Do you offer wholesale pricing? A. Yes, if your intent for the items you purchase is to resell them for profit, please call us to set up a wholesale account for discounted pricing.
Q. Can I automate my orders? A. Yes if you need the same products delivered on a regular schedule please call us and we will set this up for you.
Q. What is your privacy policy? A. Simply put: we will not sell, trade, loan or in anyway share customer data with any person, company, or organization. Period. We only use your personal information to process your order.
Q. What if my items get confiscated by customs? A. The buyer, not the seller, assumes all risk of confiscation. Please check your local regulations prior to purchase to avoid confiscation. To learn more, please visit our Terms and Conditions page.
Q. Can you ship to a PO Box or APO, AE addresses. A. Yes, we can ship to almost any address. Please call us at (989) 365-3084 if you have any concerns as to whether shipping will be problematic to your address.
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