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FAQ's

Discount Cutlery Frequently Asked Questions

Discount Cutlery Frequently Asked Questions

Q. What happens when I subscribe?

A. We do NOT send out hundreds of emails every month. In fact, we use this tool to give our customers discounts and coupon codes once or twice a month. This is a great way for our customers to receive great discounts for birthday gifts or other occasions that happen on a monthly basis.

Q. The prices on these items are REALLY good - are any of them factory seconds, defective or used?

A. NO. All items are brand new, packaged exactly as they come from the manufacturer and have never been previously owned. There are a handful of factory second knife-making blades in our store from the old Arrowhead and Schrade factories and these items will be stated as so in the very first sentence of their description.

Q. Who can purchase from this website?

A. This website is designed for all customers over 18 years of age. An order cannot be completed without agreeing to all Terms and Conditions.

Q. What methods of payment do you accept?

A. Customers may use credit cards including Visa, MasterCard, Discover and American Express, PayPal or money order in US dollars.

Check out with PayPal and choose Bill Me Later. Subject to credit approval. See Terms.

Q. How long have you been in business?

A. The owner of TNT Wholesale has been selling knives for many years and in 2003 he created www.DiscountCutlery.net as a way to sell and export knives all over the world.

Q. Is my personal information secure?

A. Yes, we have provided this website with Paypal payment services to ensure that your information is entirely secure throughout the entire order process. Credit card information is never stored, in any form. We have never, nor will ever, work with 3rd party services to share personal information such as name, phone number, address, email address, etc.

Q. Do you offer discounted pricing?

A. Yes, we will gladly discount your order any time you need a large quantity of items. Simply give us a call or send us an email with the order of interest and the shipping address and we will give you our best quote.

Q. Is there tax on my order?

A. We MUST collect 6% sales tax at the time of purchase for all Michigan residents by law. If you live outside of Michigan then no sales tax will be charged on your order.

Q. Can you bill my own UPS account?

A. Yes, we can set up your UPS account to be billed for your package(s) so that you can apply any discounted pricing you have with UPS. Please call us with your UPS account number or attach it in the notes section of your secure order with instructions stating you would like us to bill your UPS account for shipping charges.

Q. Can you ship directly to my customer?

A. Yes, we currently offer free drop ship service to all wholesale customers. Please enter your customer's information in the appropriate Shipping fields. Please leave a note in the comment section that this is for drop shipment to ensure an invoice is not included and that the shipping label will reflect the package is sent from you.

Q. Do you offer express shipping?

A. Since we keep limited inventory in our shop, Express shipping options can only be offered once the items arrive in our office. It will still be faster than regular mail but it does take 2 - 3 business days to get most items in our office. If you would like expedited shipping, please call us for an accurate shipping quote and ETA.

Q. What is your return policy?

A. All of the items we receive in our office have already passed the manufacturer's quality control and our importer's quality control on nicks, scratches, blade edge and other blemishes. In addition to this, the owner of the company (Tim) handles all shipping here and personally inspects items as they are packaged for shipment to customers. This does not mean that there may not be some imperfections on the knives but since the items have already passed the manufacturer's quality standards, we cannot guarantee you a better piece - what you have received is what the manufacturer is offering. In the case that you are not satisfied with the quality you can send the item back to us for a refund, less shipping fees. A restock fee may be applied to non defective returns which is necessary to cover all of the costs associated with processing returns.

If the locking mechanism on a pocket knife does not work, the blade or handle pieces come loose or there is any other defect which causes the knife to be unusable, we will mail you a prepaid return label to send the item back to us at no cost to you. For the protection of both the customer and the seller, there will be a tracking number on this label so that the package can be tracked while in route. We will notify you when the item is received to either confirm the new order for exchange/replacement or to confirm your refund has been processed.

These policies pertain only to merchandise received by us in its original condition and within a 30 day period of your invoice date. Items received after the 30 days from the invoice date will be rated at our discretion and may only be refunded in the form of in store credit.

Q. Are your products brand new?

A. Yes, all of our products are brand new unless stated otherwise in the item's description. All items include original packaging, literature, accessories, etc. as provided directly from the manufacturer.

Q. What does bulk packed mean?

A. Often in the description of an item you will see that it is stated that the item is bulk packed. This means that there is no manufacturer packaging of the product such as clam packaging or box packaging.

Q. What does boxed mean?

A. Often in the description of an item you will see that it is stated that the item is boxed. This means each product is packaged in an individual box from the manufacturer.

Q. What does clam packed mean?

A. Clam packed packaging is often found in the description of an item which means each product is packaged from the manufacturer designed to hang on a hook or peg board. This is a great display feature for customers looking to resell the items in their store.

Q. Can I automate my orders?

A. Yes if you need the same products delivered on a regular schedule please call us and we will set this up for you.

Q. What is your privacy policy?

A. Simply put: we will not sell, trade, loan or in anyway share customer data with any person, company, or organization. Period. We only use your personal information to process your order.

Q. What if my items get confiscated by customs?

A. The buyer, not the seller, assumes all risk of confiscation. Please check your local regulations prior to purchase to avoid confiscation. To learn more, please visit our Terms and Conditions page.

Q. Can you ship to a PO Box or APO, AE addresses?

A. Yes, we can ship to almost any address. Please call us at (989) 365-3084 if you have any concerns as to whether shipping will be problematic to your address.